Technical Support Specialist

We are hiring a strong Technical Support Specialist Who Will be supporting internal customers via chat/phone with basic troubleshooting while documenting tickets clearly for escalation when needed.

• The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
• Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
• Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
• Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.

What We re Looking For

• Requires 1-3 years of experience
• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with
• customer service and call/chat handling.
• Able to work in a fast-paced environment.
• Agent Chat
• Win10

Hourly Rate: 23$-25$ per hour, The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.