Help Desk Support Technician

We are seeking a customer-focused Help Desk Support Technician in Beloit, WI. This role serves as the first point of contact for users experiencing technical issues and is responsible for providing Tier 1 support primarily over the phone. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service., * Provide Tier 1 technical support to end users via phone, email, and ticketing systems.

• Troubleshoot and resolve common hardware, software, and connectivity issues.
• Support users with Active Directory account management, including password resets, account unlocks, and basic user administration.
• Diagnose and escalate complex issues to higher-level support teams when necessary.
• Assist with printer troubleshooting, desktop support, and peripheral device issues.
• Support mobile devices, Office 365 applications, Windows operating systems, and related technologies.
• Respond to network-related issues and coordinate with infrastructure teams when outages or connectivity problems occur.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Maintain a high level of customer satisfaction by providing professional and timely support.
• Follow established service desk procedures, SLAs, and escalation paths.

• 1+ years of Help Desk, Service Desk, or Technical Support experience.
• Basic experience with Active Directory administration.
• Experience supporting Windows-based environments.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer service-oriented mindset with the ability to support users of varying technical skill levels.
• Experience working with ticketing systems and documenting support incidents., * Experience supporting Office 365 environments.
• Knowledge of desktop deployments and device setup.
• Experience supporting printers, mobile devices, and networking fundamentals.
• Familiarity with hardware and software troubleshooting in enterprise environments.

Technical Skills

• Help Desk Support
• Technical Support
• Desktop Support
• Active Directory
• Windows Operating Systems
• Office 365
• Service Desk Operations
• Ticketing Systems
• Hardware & Software Troubleshooting
• Mobile Device Support
• Printer Support
• User Account Administration
• Customer Service

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.