Helpdesk Support Technician

The Kansas Department of Transportation is the state agency responsible for planning, building, and maintaining Kansas’ roads, highways, bridges, and other transportation systems to keep people and goods moving safely and efficiently across the state. TEKsystems has been supporting the state through staffing for 15 years, including the Department of Transportation. They are looking for one helpdesk technician to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with a year of experience to get their foot in the door at a large public entity.

Primary responsibilities include:

• Providing end-user technical support (in person, phone, remote)

• Installing, maintaining, and troubleshooting computer hardware and software

• Imaging, deploying, and redeploying devices

• Maintaining hardware and software inventory and asset records

• Supporting LAN, Wi-Fi, communication, and mobile devices

• Setting up audio/visual equipment for meetings

• Creating technical documentation and knowledge base articles

Strong troubleshooting and problem-solving skills

• Customer service and communication skills

• Ability to work independently with moderate supervision

• Knowledge of distributed computing environments

• Device imaging and deployment skills

• Asset and inventory management

• Documentation and technical writing skills

Knowledge and ability to utilize the current version of the following products:

• Microsoft Windows operating systems

• Microsoft Office

• Microsoft Active Directory

• LAN/WAN networks

• Wi-Fi and communication systems

• Device imaging software

• Audio/visual equipment

• Mobile devices and smartphones

Skills

Desktop, Help desk support, troubleshooting, active directory, ticketing system, imaging, intune, apple business manager, tanium

Top Skills Details

Desktop,Help desk support,troubleshooting,active directory,ticketing system,imaging,intune

Additional Skills & Qualifications

Experience required:

1 year of experience advising and assisting computer users in a distributed computing environment

Education required:

High School Diploma or equivalent

Preferred:

• Microsoft Certified Professional (MCP)

• CompTIA A+ Certification

• CompTIA Network+ Certification

Physical requirements (lifting, repetitive motion, etc):

• Continuous sitting at computer workstation

• Continuous bilateral hand coordination (keyboard/mouse use)