IT DESKTOP SUPPORT

This is an excellent opportunity for a hands-on IT professional who enjoys supporting end users, deploying hardware and working within a fast-paced corporate environment. The Role

As an IT Desktop Support Analyst, you will be responsible for configuring, deploying and supporting desktop equipment whilst providing excellent technical support to both office-based and remote users.

You will play a key role in ensuring the smooth operation of IT services across the site., * Build, image and configure PCs and laptops for deployment

• Install and deliver desktop equipment and peripherals
• Support Windows 10 and Windows 11 environments
• Provide desktop support to office-based and remote users
• Support Microsoft Teams and Office 365 applications
• Assist with desk moves, cabling and workstation setups
• Support corporate mobile phones and mobile applications
• Assist users with Multi-Factor Authentication (MFA)
• Support meeting room hardware and audio-visual equipment
• Manage IT assets, equipment returns and disposals
• Escalate incidents where required and follow IT support procedures
• Maintain accurate records and ensure compliance with company policies

Desktop Support, IT Support, Windows 10, Windows 11, Microsoft Teams, SCCM, MECM, PC Imaging, Hardware Deployment, Office 365, To be considered for this role, you should have:

• Previous IT Desktop Support, IT Support or Service Desk experience
• Experience building and imaging PCs
• Knowledge of SCCM, MECM or similar deployment tools
• Good knowledge of Windows 10 and Windows 11
• Experience supporting Microsoft Teams and Office 365
• Strong communication and customer service skills
• A full UK driving licence
• The ability to work in a hands-on environment involving the movement of IT equipment

Security Clearance Requirements

Due to the nature of this position, applicants must:

• Be a UK National
• Have lived and worked continuously in the UK for the last 5 years
• Be eligible to obtain Security Clearance