Program Technician II

Under general supervision of the Supervising Program Technician III, the Program Technician (PT) II in the Federal Bureau of Investigation (FBI) Response Unit Section reviews FBI criminal history records and prepares initial fingerprint background check responses based on legal requirements which help determine the suitability of a person applying for a license, certification, employment, or a volunteer position. The PT II is responsible for obtaining final disposition information from out-of-state law enforcement agencies and courts using LEAWEB, PACER, NCIC, NLETS, court websites, as well as by written communication, telephone, and facsimile., This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Remote and hybrid schedules are subject to management approval. In addition, approved remote and hybrid schedules may be delayed for training purposes.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to manage sensitive and confidential information with discretion, integrity, and sound judgment.
• Dependability, flexibility, and excellent attendance.
• Proficient knowledge and use of Microsoft Office products (Outlook, Word, Excel).
• Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines and performance expectations.
• Attention to detail to ensure accurate data review and reporting.
• Ability to review and process data, interpret findings, and provide recommendations.
• Excellent professional verbal and written communication skills.
• Ability to maintain cohesive relationships with internal and external customers.
• Ability to sit at the workstation for extended periods of time.
• Familiarity with relevant regulations, codes, and standards related to criminal history.
• Knowledge of the criminal justice system.