SUPERVISING PROGRAM TECHNICIAN III

Under the general direction of the Supervisor I of the Licensing Processing Section (LPS), the Supervising Program Technician III (SPT III) is responsible for supervising Program Technician IIs and IIIs to ensure that proper procedures, rules, and regulations are followed when staff are processing license applications, renewals, and other licensing documents for several license qualification types. The SPT III is also responsible for monitoring the Licensing Hotline and production email queues. They may also respond to licensing inquiries by telephone, chat, and email, and respond to escalated inquiries. The SPT III also assists with the interpretation of the rules and regulations of the California Insurance Code and California Code of Regulations, as well as, providing technical assistance to staff.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR

website (www.calhr.ca.gov)., * Eligible for telework in accordance with CDIs telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed; however other authorized transit subsidies do exist for those who qualify.

• Daily use of laptop computers, phone, copiers/scanners, general office equipment, software applications, and the internet

Do you enjoy working in a fast-paced environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Supervising Program Technician III with experience providing guidance and interpretation of various laws, rules, and regulations while effectively communicating (oral/written) and demonstrating good judgment when interacting with the public and staff in a professional manner., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Typing certificate with a typing speed of 50 WPM or better.
• Experience providing guidance and interpretation of various laws, rules, and regulations.
• Must have the ability to effectively communicate (oral/written) and demonstrate good judgment when interacting with the public and staff in a professional manner.
• Excellent analytical and research skills; must be able to work independently as well as in a team environment.
• Must have the ability to manage multiple priorities/projects; possess excellent organizational skills; ability to prioritize and to quickly adapt to changing priorities in order to meet deadlines.
• Candidate must have a strong proficiency in Microsoft Word, Excel, adobe, and Microsoft Teams.
• Ability to handle confidential information
• Ability to supervise team, assigning and logging work on daily basis, and be able to meet departmental deadlines as well as individual deadlines.
• Ability to recognize and intervene with staff members when corrective action is needed.
• Ability to be a self-starter that contributes to a positive work environment daily.
• Ability to act as manger when the manager is unavailable to respond to departmental requests.
• Maintains an open-door policy for staff to ask questions and ensures a professional and courteous work atmosphere.
• Call center experience preferred but not required.

• Flexible work hours
• Remote work options
• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Career Services Program
• Recognition Program
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401 (k), 457)
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

The CDI is the consumer protection agency for the nation’s largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.

Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.