Program Technician II

Come join our fantastic team of support staff in the Fresno Area Audit Office as a Program Technician (PT) II. This is a great opportunity to work with our diverse and amazing audit crews and learn valuable research skills.

Under the supervision of the Tax Administrator I, the PT II is responsible for a variety of tasks including: responding to audit related inquiries, processing correspondence regarding employment tax issues, answering reporting questions from the employer community, and providing facts that require knowledge of tax laws and procedures.

The PT II will also assist with conducting audit prep work, such as, skip-tracing, account analysis, and Internet searches, scheduling employer audit appointments, and updating case notes and may also perform a wide range of general and clerical duties including cashiering functions, mail duties, office supply and machine inventory and ordering, and invoice processing, as needed. These functions require interaction with employers regarding the more difficult employment tax issues and providing sensitive and detailed program information and/or direction to the public or employees.

This position may be filled at either the Program Technician (PT) II level or at the entry level Program Technician (PT) classification for recruitment purposes!

For additional position details, please see the Program Technician and Program Technician II duty statements and minimum qualifications information linked below. The position(s) are headquartered in Fresno, CA and may be eligible for limited telework. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee., The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD. Department Website: http://www.edd.ca.gov

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate effectively with all levels of staff and the public.
• Good analytical and decision making skills.
• Exceptional interpersonal skills utilizing sound judgment, tact, and a high degree of professionalism.
• Ability to maintain cohesive relationships with internal and external customers.
• Knowledge of personal computer and experience with Microsoft Office Suite (Word, Excel & PowerPoint) or similar software.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.