Computer User Support Specialist II

infrastructure from base to battlefield. We bring 120 years of successful mission support to improve

security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B

company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex

challenges with integrity, respect, responsibility, and professionalism.

Provide technical assistance to computer users. Answer questions or resolve computer problems for

clients in person, or via telephone or electronically. May provide assistance concerning the use of

computer hardware and software, including printing, installation, word processing, electronic mail, and

operating systems.

The position is expected to operate with appreciable independence, apply sound technical judgment,

support mission priorities and service-level objectives, and provide professional, customer-focused

assistance in person, by telephone, through remote-support technologies, and electronically. The role

may also provide technical guidance to junior support personnel and contribute to knowledge articles,

standard operating procedures, service improvement, and performance metrics.

Responsibilities:

Provide technical assistance to end users for workstation, laptop, peripheral, software, account, and enterprise application issues. Receive, analyze, document, prioritize, troubleshoot, resolve, and/or escalate incidents and service requests using the Government-approved IT service management (ITSM) / ticketing platform. Diagnose hardware and software problems through user interviews, remote support, technical research, testing, and hands-on troubleshooting.

Duties include

• One-year related experience may be substituted for one year of education, if degree is required.

• BA/BS Degree from an accredited college/university

• Associate’s Degree plus 4 years of additional work experience may be substituted for a bachelor’s degree

Experience

• Skills and Technology

• 3 years performing related IT work

• ServiceNow Assistance Portal (SNAP) ITSM ticketing tool

• Microsoft Office products

• Microsoft Active Directory

• Personal computer, printer, copy machine and other general office equipment

Working across the globe, V2X builds smart solutions designed to integrate physical and digital, At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.