IT Support Specialist

• Provide remote technical support to end users across various business units
• Troubleshoot and resolve issues related to software, custom applications, and Microsoft-based systems
• Manage and resolve 15-20 support tickets per day using a ticketing system (Halo or similar)
• Support users with Microsoft technologies, including Dynamics 365 and related tools
• Deliver high-quality customer service in a call-center-style support environment
• Document issues, resolutions, and processes accurately within the ticketing system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Maintain adherence to SLAs and ensure timely issue resolution

Do you have experience in Software support?, The ideal candidate brings strong remote support experience, thrives in a call-center-style setting, and demonstrates excellent communication skills, problem-solving ability, and a positive team-oriented mindset.

3.73.7 out of 5 stars Tempe, AZ 85281 Hybrid work $23 - $25 an hour - Contract