IT Field Support Specialist

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

This position requires local in-person duties to be performed. The successful candidate must reside in California upon appointment.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Do you want to apply your IT technical skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions;
• Ability to learn advance troubleshooting of technology issues
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
• Demonstrate ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Demonstrate strong organizational and time management skills in a fast-paced environment; and
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
• Configuring, managing, and troubleshooting various hardware, software, and mobile devices
• Strong verbal and written communication skills including IT documentation
• Microsoft Active Directory
• Ability to handle concurrent assignments and changing priorities
• Exercise good judgement, work well under pressure, and meet deadlines
• Experience providing excellent IT customer service
• Excellent interpersonal skills and experience working effectively as part of a team
• Strong analytical/problem-solving and research skills
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences., In order to be considered for this position, you must submit a statement of qualifications (SOQ) in addition to the standard state application. If you do not submit SOQ, your application WILL NOT be considered. A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. If you do not have the specific experience requested above, include examples of similar work experience that would demonstrate your ability or knowledge to perform the specific functions outlined in the questions. The SOQ also serves as documentation of each candidate’s ability to present information clearly and concisely in writing.

Calipatria State Prison (CAL) opened in January 1992. It is a male-only state prison located in the city of Calipatria, in Imperial County. Although located about 3 miles from the center of Calipatria, the prison is within the city limits. The primary mission of CAL is to protect the public by providing safe custody, quality health care and the appropriate supervision of sentenced offenders. This facility is also used by Immigration and Naturalization (ICE) to incarcerate immigrants who have been detained and are close to being released. The weather in the area is desert-like, cold in winter and very hot in summer.

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.