Digital Systems Manager

This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax’s digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax’s portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.

Key Requirements (5 years’ experience)

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Undergraduate degree or equivalent in a related discipline.

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2 years’ relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.

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Managing digital systems, SaaS platforms, or business systems within an operational environment

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Experience coordinating a helpdesk, service desk, or digital support function

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Experience coordinating onboarding/offboarding and user administration

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Delivering staff support, guidance, or training

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Strong digital literacy across Microsoft 365 and cloud-based systems

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Experience working with suppliers or Managed Service Providers

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Comfortable working in a fast-paced operational environment

Desirable

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Microsoft 365 certifications

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ITIL Foundation certification

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Salesforce Administrator certification

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Asana or project management platform experience

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Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management

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Exposure to Power Automate or workflow automation tools

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Experience within supported housing, social care, healthcare, charity, or other regulated sectors

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Experience with Salesforce

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Experience with Asana or ticketing/project management platforms

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Familiarity with Microsoft Intune or Entra ID

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Experience with SaaS governance or workflow automation

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Experience with Power Automate or similar automation tools

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Knowledge of GDPR and digital governance principles

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Experience creating knowledge bases, SOPs, or digital training resources, Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation’s values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.

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Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.

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Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.

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Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.

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Family & Parenting: Generous maternity and paternity leave, paid parental leave.

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission “We strive for excellence to improve ourselves, transform services, enhance lives and advance society” plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people., Our Mission Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission “We strive for excellence to improve ourselves, transform…