Professional Services Consultant

We are seeking a highly motivated and customer-focused Professional Services Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.

You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include:

• Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
• Travelling to client sites to deliver technical services, including project work and escalated support.
• Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
• Managing and documenting incidents, service requests, and resolutions accurately.
• Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
• Working independently and collaboratively to understand client requirements and deliver effective solutions.

Client Engagement & Training

• Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
• Providing guidance and supporting to clients to improve system utilisation and efficiency.
• Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.

• Strong experience with Microsoft technologies, including:

• Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online).
• Azure administration and cloud solutions.
• Windows Server (AD, DNS, DHCP, Group Policy).

Demonstrable SharePoint administration and user support/training capability

Experience with virtualisation technologies (VMware/Hyper-V).

Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.

Networking principles including VLAN’s, LAGS, VPN’s and routing.

Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.

Strong troubleshooting and problem-solving skills.

Proven experience in a customer-facing technical or consulting role.

Strong communication skills, with the ability to engage both technical and non-technical stakeholders.

A proactive and solution-oriented mindset, with ownership of tasks through to completion.

A strong focus on customer service, balanced with commercial awareness.

Ability to work both independently and as part of a team.

Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance:

• 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
• Access to on-demand IT courses, practice tests and virtual labs.
• Access to Bupa Employee Assistance Programme (EAP) for you and your family.
• Cycle to Work scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
• Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.

At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.