Performance and Data Manager

Our client is looking for an experienced Performance and Data Manager to work on a portfolio of high profile public sector facilities management contracts. You will be responsible for driving continuous improvement of operational performance and accurate reporting. You will report to the Senior Commercial Manager and be responsible for the management of one assistant. The successful candidate will be required to complete security clearance prior to starting the role.

Responsibilities

• Ownership of operational data for the contract, held in the CAFM system (Maximo)

• Accurate performance reporting, producing reports for clients and colleagues

• Business partnering with operational teams to drive continuous performance improvement

• Client KPI reporting, including mitigation of failures where appropriate

• Acting as the bridge between the contract management team and the central Service Desk and IT functions

• Ownership of contract process documents

• Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement

• Monitor and drive improvements in data quality

The successful candidate will be able to manage a complex workload and multiple stakeholder relationships (this is a client facing role).

The tasks outlined above highlight key responsibilities but are not exhaustive. The scope of this role is varied and will involve providing support to the Interserve operations team.

• Experience of performance and data management in an outsourced services environment

• Experience of business improvement projects

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Knowledge:

• In-depth knowledge of facilities management processes, especially repairs and maintenance, is essential

• Good understanding of the statutory and regulatory obligations associated with facilities management

• Good understanding of commercial and financial processes associated with an FM service

Technical skills:

• Advanced excel is essential

• A basic understanding of SQL. Ability to edit and run queries is highly desirable. Full programming ability is not required but would be beneficial.

• Ability to decipher KPI contract measures and recommend improvements.

• Project Management skills - able to maintain a simple project plan, updating risks, issues, actions and decisions

• Understanding of how Computer Aided Facilities Management (CAFM) Systems operate and underpin an FM operation is essential. Ability to navigate Maximo or an equivalent CAFM is highly desirable.

Personal specification:

• Ability to analyse and understand management information and its impact on the business

• Pro-active, able to work independently and with initiative

• Well organised - manage a complex workload including planned and ad hoc work

• Ability to deliver to tight deadlines

• Ability to gather information from various systems / stakeholders / sources and present in a simple, meaningful way

• Problem solving skills - finding solutions to ensure the required management information is provided

• Strong attention to detail

• Excellent verbal and written communication skills