IT Plant Support Analyst

We are seeking an IT Plant Support Analyst to provide hands-on technical support in a manufacturing environment. This role will support both plant operations and office users, ensuring critical technology systems remain operational and employees receive timely technical assistance., * Provide deskside and remote technical support for end users

• Troubleshoot and resolve hardware, software, mobile device, and network-related issues
• Perform break/fix support for computers, phones, printers, and connected devices
• Manage support tickets, walk-up requests, and issue escalation as needed
• Support meeting and conference room technology, including video conferencing systems
• Assist with device imaging, deployment, and provisioning processes
• Support mobile device management initiatives
• Perform inventory tracking and asset management
• Conduct periodic audits of IT equipment and technology assets
• Coordinate with vendors for hardware repairs and technical services
• Document troubleshooting steps, resolutions, and support procedures
• Participate in testing and implementation of new technologies, * Exposure to enterprise and manufacturing IT environments
• Opportunity to support a wide range of technologies
• High-impact role supporting critical business operations
• Diverse daily responsibilities that combine technical troubleshooting, project work, and user support
• Collaborative team environment with opportunities for growth and skill development, Operations Leadership Communication Prioritization Time Management Problem Solving Customer Service Critical Thinking Device Management Video Conferencing Business Valuation Service Management Working at Heights Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management Remote Technical Support Conference Room Technology Troubleshooting (Problem Solving) +0 Login | JoinContact

Leadership Communication Prioritization Time Management Problem Solving Customer Service Critical Thinking, The ideal candidate will be customer-focused, technically strong, and comfortable working independently in both office and production environments., * Strong hardware and software troubleshooting experience

• Active Directory administration and user support
• Deskside support experience
• Excellent customer service and communication skills
• Experience supporting Windows devices in a business environment
• Technical support experience in a fast-paced environment
• Ability to prioritize multiple support requests and projects
• Strong problem-solving and critical-thinking abilities

Technical Skills

Experience with the following technologies is highly desired:

• Active Directory
• SCCM
• Microsoft Intune
• Mobile Device Management (MDM)
• PC Imaging and Deployment
• Windows Operating Systems
• Hardware Break/Fix
• Printer Support
• Microsoft Office Applications
• Basic Networking
• TCP/IP
• IP Addressing
• VLANs
• Conference Room Technology
• Video Conferencing Systems

Preferred Qualifications

• 2+ years of IT support experience within a manufacturing, production, or industrial environment
• Experience supporting plant-floor technology
• Knowledge of service management and ticketing systems
• Experience managing IT inventory and hardware assets
• Familiarity with telephony systems
• Experience supporting mobile devices and remote users

Work Environment

• Manufacturing and production environment
• Must be comfortable walking throughout production areas
• Ability to occasionally work on ladders or lifts for troubleshooting and installations
• High-visibility role supporting both end users and leadership teams
• Customer-facing position requiring professional communication and presentation skills

Ideal Candidate

• Thrives in a hands-on support environment
• Enjoys troubleshooting a wide variety of technical issues
• Works well independently with minimal supervision
• Adapts quickly to changing priorities
• Has strong organizational and time-management skills
• Possesses a customer-first mindset and strong communication skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Time Management Problem Solving Resourcefulness Customer Service Critical Thinking Device Management Business Valuation Service Management Endpoint Management Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management End-User Training And Support Continuous Improvement Process Technical Procedure Compliance Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.