Desktop Support Technician (Long-Term Contract)

Are you a customer-focused IT professional who enjoys solving technical challenges and making a direct impact on the end-user experience? We are seeking a Desktop Support Technician to join a collaborative IT team on a long-term contract opportunity. In this role, you will provide hands-on technical support, troubleshoot complex issues, and ensure employees have the technology they need to stay productive.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working directly with end users, and wants to be part of a team that values service, innovation, and continuous improvement.

What You’ll Do

• Deliver exceptional desktop support and break/fix services for end users.
• Troubleshoot, track, and resolve hardware, software, and connectivity issues.
• Manage and fulfill service requests, including installations, moves, adds, and changes (IMAC).
• Provide Tier 2 support for a variety of end-user devices, including desktops, laptops, tablets, printers, and other peripherals.
• Support Windows-based environments and Microsoft technologies, including Office 365.
• Assist with device deployments, upgrades, and equipment refresh initiatives.
• Maintain accurate documentation and communicate progress and resolutions to users and stakeholders.
• Support IT asset management processes, including inventory tracking and lifecycle management.
• Collaborate with internal IT teams to improve processes and deliver effective technology solutions., Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Insurance Industry Incident Management Endpoint Management IT Asset Management Software Deployment Lifecycle Management Device Configuration Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Tier 2 Technical Support Service Request Management Troubleshooting (Problem Solving) +0

Tablets Operations Leadership Communication Prioritization Problem Solving Desktop Support Customer Service Technical Support Business Valuation Service Innovation Process Improvement IT Asset Management Willingness To Learn Microsoft Windows 10, * 3+ years of experience in desktop support, endpoint support, or technical support roles.

• Strong troubleshooting experience across hardware, software, and operating systems.
• Experience supporting:
• Windows 10/11 environments
• Microsoft Office 365
• Active Directory
• SCCM / Microsoft Endpoint Configuration Manager
• Outlook and other Microsoft productivity tools
• Experience with device deployments, hardware support, and end-user support.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests and work effectively in a team environment., * Associate degree in Information Technology or related field, or equivalent combination of education and experience.
• Experience within the insurance industry.
• Familiarity with IT asset management processes and best practices.

Key Skills

• Desktop Support
• End-User Support
• Troubleshooting
• Windows 10/11
• Office 365
• SCCM
• Active Directory
• Hardware Support
• Technical Support
• Asset Management
• Customer Service
• Help Desk Support
• Device Deployment

What Makes You Successful

• Strong problem-solving and analytical skills.
• Ability to remain calm and professional in high-pressure situations.
• Excellent communication and relationship-building abilities.
• Self-motivated with a proactive approach to issue resolution.
• Adaptable, collaborative, and eager to learn new technologies., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Machinery Visionary Operations Innovation Sanitation Cleanliness Communication Machine Setup Detail Oriented Quality Control Blender (Device) Technical Issues Production Process Food Manufacturing Production Equipment Organizational Skills Artificial Intelligence Engineering Design Process Food Safety And Sanitation Troubleshooting (Problem Solving) Food Quality Assurance And Control +0 End User Computing Analyst TEKsystems

Merrill, WI*Hybrid

IMac Tablets Operations Leadership Communication Prioritization Problem Solving Desktop Support Customer Service Technical Support Business Valuation Service Innovation Process Improvement IT Asset Management Willingness To Learn Microsoft Windows 10, Teamwork Operations Leadership Communication Collaboration Microsoft 365 Prioritization Problem Solving Desktop Support Change Requests Customer Service Microsoft Office Active Directory

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.