IT Support Technician

We are seeking an entry-level IT Support Technician to provide desktop and technical support for end users in both corporate and operational environments. This role is ideal for someone with 1-2 years of IT support experience who is looking to expand their technical skills in an enterprise setting. The successful candidate will troubleshoot hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate documentation., * Provide first-level support for desktops, laptops, printers, mobile devices, scanners, and other peripherals.

• Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Document incidents, service requests, troubleshooting steps, and resolutions in a ticketing system.
• Install, configure, and deploy desktops, laptops, monitors, printers, and other end-user equipment.
• Support new hire onboarding, workstation setup, hardware refreshes, equipment replacements, and user relocations.
• Perform basic user account administration, password resets, and access-related support requests.
• Follow established support procedures, policies, and knowledge base documentation.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain a high level of customer service while communicating effectively with end users.
• Meet ticket response and resolution goals.
• Assist in creating and updating technical documentation and knowledge articles.
• Adhere to organizational IT security, compliance, and support standards., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs End Point Support Engineer TEKsystems

Carmel, IN*On-Site

Operations Communication Microsoft 365 Customer Service Microsoft Office Operating Systems Technical Support Help Desk Support Windows PowerShell Business Valuation Financial Services Willingness To Learn Full Stack Development Crestron (A/V Systems) Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

IT Security Communication Microsoft 365 Prioritization Detail Oriented Microsoft Excel Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Outlook Technical Support Business Valuation Employee Onboarding Willingness To Learn Organizational Skills Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving), * 1-2 years of IT support or desktop support experience

• Experience supporting Microsoft 365 applications
• Windows 11 troubleshooting and support experience
• Experience supporting printers, scanners, and peripheral devices
• Strong customer service and communication skills, * Experience with ServiceNow or other IT ticketing systems.
• Basic understanding of Windows operating systems and hardware troubleshooting.
• Familiarity with enterprise IT support environments.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Team-oriented mindset and willingness to learn new technologies., * Strong problem-solving and troubleshooting abilities.
• Professional communication and customer service skills.
• Ability to work in a fast-paced support environment.
• Dependable, detail-oriented, and eager to grow within IT support.

Top Skills:

• IT Support / Desktop Support (1-2 years)
• Microsoft 365 Support
• Windows 11 Support
• Printer & Scanner Support
• Customer Service & End-User Support
• Ticketing Systems (ServiceNow preferred), Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., IT Security Communication Microsoft 365 Prioritization Detail Oriented Microsoft Excel Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Outlook Technical Support Business Valuation Employee Onboarding Willingness To Learn Organizational Skills Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0, ServiceNow Communication Team Oriented Microsoft 365 Prioritization Microsoft Excel Microsoft Teams Customer Service Microsoft Office Microsoft Access Technical Issues Operating Systems Microsoft Outlook Desktop Computing Business Valuation Microsoft PowerPoint Willingness To Learn Full Stack Development

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.