Senior IT Service Delivery Technician (Windows, MS 365 and Endpoint Tooling) for NATO with security clearance

Some support roles are a queue to be survived. This one is a service to be run well. A multinational defence organisation in Brussels needs an experienced service delivery technician for its end user environment - the Windows estate, the desktop applications people actually work in, and the hardware that has to keep up.

It is a senior technician post, so the expectation is not just closing tickets but knowing the tooling properly, keeping the estate consistent, and being the person colleagues escalate to when the obvious fix has not worked.

What you would be doing

• Deliver day-to-day ICT service support across the end user environment.
• Work in the IT administration tooling used for service management, such as Microsoft Configuration Manager.
• Support current Windows operating systems and the common desktop applications - MS 365, MS Office and Adobe among them.
• Handle IT hardware and auxiliary computer equipment.
• Work across computer network technology in a Microsoft Windows environment.
• Take on related duties as the service requires.

• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four years.
• Good working knowledge of ICT service management administration tooling, for example Microsoft Configuration Manager.
• Confident with recent and current Windows operating systems and common desktop applications.
• Good working knowledge of IT hardware and auxiliary equipment.
• Broad knowledge of computer network technology in a Microsoft Windows environment.
• Desirable: MCDST certification, ITIL certification in service operations, and prior experience of an international military and civilian environment.

The role is full time on site in Brussels, Belgium, normal office hours with no travel, from early November to the end of December 2026.