Configuration Technician I

As a Configuration Technician I assigned to a client through iT1 Consulting, your role is essential in ensuring the smooth setup, configuration, and deployment of IT assets. You will serve as a hands-on technical resource, working directly with client systems to prepare and deliver high-quality hardware and software solutions. Your attention to detail, technical troubleshooting skills, and commitment to quality will directly support the client’s operational success and reflect iT1’s standard of excellence. Requirements

• Set up and configure computers and peripheral based on the scope of work.
• To accurately diagnose the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.
• Perform quality control on the project assigned.
• Respond to order requests and customer emails to assist in troubleshooting any problems that arise., * Image and quality-check laptops, desktops, and virtual desktop infrastructure (VDI) to ensure proper operation and software installation.
• Perform physical and application configuration of invoice and report printers, including Zebra and Canon models.
• Install and configure hardware and software on user devices and servers.
• Troubleshoot desktop, laptop, and end-user hardware/software issues.
• Bench test refurbished devices such as PCs, monitors, switches, and phones.
• Configure and deploy card readers and other peripheral devices.
• Create and manage user access accounts and permissions.
• Perform server hardware configuration and support deployment readiness.
• Utilize PowerShell to support automation and streamline configuration processes.
• Unpackage, prepare, and coordinate hardware devices for shipment.
• Support Azure Virtual Desktop (AVD) and Vision deployments, including QA, staging, and printer tagging.
• Troubleshoot and resolve printer issues during and after deployments, including remote support and reconfiguration.
• Assist with SCCM collections and software package deployments, ensuring successful installation and resolving any failures.
• Serve as a subject matter expert (SME) for Zebra and Canon printers, workstations, and peripheral devices during deployment validation.
• Respond to ServiceNow tickets to resolve hardware, software, and access-related issues.
• Document processes, configurations, and troubleshooting steps accurately.
• Contribute to continuous improvement initiatives.

Do you have experience in macOS?, * 1-3 years of related experience

• Excellent communication written and verbal skills
• CompTIA A+ or comparable experience
• Working knowledge of Windows and Mac operating systems
• Working knowledge of common desktop applications
• Working knowledge of invoice and report printers
• Strong knowledge of desktop and laptop computer hardware
• Knowledge of Autopilot and JAMF is a plus
• Knowledge of PowerShell use is a plus
• Ability to work full time
• Occasional travel (Locally - up to 25%)
• Dependable transportation for traveling to client site
• Ability to multi-task

Physical Demands:

• Lifting or carrying up to 40 lbs
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• On-site gym, * Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)

Job Location: Client Site - W Alameda Rd and I-17, Phoenix, AZ, 85085

Working Hours: Monday - Friday - Shift will be between the hours of 7 AM and 6 PM AZ, * Insurance: Health Insurance, Vision, Dental, and Life Insurance

• On-site fitness center at the main office
• PTO and Holidays: 80 hours of PTO accrual first year, Paid Holidays
• Retirement: 401K Plan
• Job Type: Full-time

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade running in the Small Business category. This role is a great entry-level role in the IT consulting and managed services world.