IT Adoption Specialist

The Christian and Missionary Alliance (C&MA) is seeking an IT Adoption Specialist. This is a full-time position located in Reynoldsburg, Ohio. Reporting to the Director of IT Services, the IT Adoption Specialist is responsible for driving the effective use and adoption of core technology tools across The Christian and Missionary Alliance. This role bridges the gap between the technology provided by IT and the day-to-day work of Areas of Ministry (AOMs) and staff. The specialist ensures that technology tools are configured to support real-world workflows, equips staff with the knowledge and confidence to use them effectively, and helps the organization realize the full value of its technology investments.

In the performance of these responsibilities, this position will support the overall mission of the C&MA as described below. Specific Duties

Training Design and Delivery

• Design, develop, and deliver training programs for core IT tools, including onboard training for new staff, role-specific training, refresher training, and rollout training for new tools or features
• Build and maintain training materials in multiple formats (live sessions, recorded modules, written guides, quick reference materials) appropriate for the diverse needs of National Office staff, Alliance Missions workers, and other ministry contexts
• Schedule and deliver training on a cadence that supports organizational priorities and AOM needs

Tool Configuration and Workflow Support

• Work with each AOM to understand their workflows and translate those workflows into appropriate configurations of core platforms (ClickUp spaces, SharePoint structures, MS Teams, M365 settings, etc.)
• Maintain configuration standards that allow each AOM to work the way they need to while maintaining platforms that support cross-AOM collaboration and reporting
• Serve as the day-to-day administrator for core IT-supported tools, handling configuration changes, user provisioning within tools, and lifecycle management

Adoption Tracking and Continuous Improvement

• Define, track, and report on adoption metrics for core tools (active usage, feature utilization, training completion, user satisfaction)
• Identify adoption gaps and partner with AOM leaders to address them
• Use adoption data to inform ongoing training priorities, configuration changes, and tool stewardship decisions

Migration and Change Support

• Lead the user-facing components of migrations from legacy tools to new core platforms
• Build migration plans, communicate timelines, train users on the new state, and partner with AOM leaders to drive participation
• Support sunsetting of retired tools with appropriate user offboarding and knowledge preservation

Reporting and Insights Support

• Train end users on how to access, interpret, and use organizational reports and dashboards
• Coordinate with the Software Engineering team and other IT stakeholders on report-related requests and improvements

Partnership and Stakeholder Engagement

• Build and maintain relationships with AOM leaders and identified champions to ensure training and adoption efforts are coordinated and effective
• Serve as a trusted point of contact for AOM staff seeking guidance on core tools
• Partner with the broader IT team - IT Services, Software Engineering, and Infrastructure & Security - to ensure adoption considerations are part of major technology decisions

• Bachelor’s degree in a related field, or equivalent demonstrated experience
• 3+ years of experience in technology training, adoption, change management, or a closely related role
• Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and at least one major project management or collaboration platform (ClickUp, Asana, Monday, or similar)
• Demonstrated ability to elicit workflow requirements from non-technical stakeholders and translate them into platform configurations, Adoption, Cadence, Change Management, Continuous Improvement, Customer Satisfaction, Diversity, Employee Orientation, Health Plan, Homeless Services, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Metrics, Microsoft Outlook, Microsoft SharePoint, Multicultural, Project/Program Management, Reporting Dashboards, Software Engineering, Staff Training, Stewardship, System Migration, Systems Administration/Management, Technical Support, Technical Training, Training Program Development, Training/Teaching

• Salary range $69,000 to $80,000 per year
• Health plan (medical/dental/vision/HSA)
• Life Insurance
• 403(b) retirement plan with a percentage of employer matching
• Retirement grant
• Long-Term disability
• Paid time off (vacation/holidays/personal days)
• Sick time (accrues, with additional extended illness bank for rollover hours)
• Other paid leave (compassionate care, jury duty, parental, etc.)
• Employee assistance program

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.