IT Support Engineer

We are seeking a proactive and customer-focused IT Support Engineer to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems.

The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services.

In this role, you will

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues.

• Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment.

• Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability.

• Coordinate with internal technology teams and vendors to troubleshoot, escalate, and resolve user incidents and service requests through to closure.

• Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support.

• Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting.

• Manage and close ServiceNow (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support.

• Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting.

• Good understanding of Windows OS imaging, deployment, and device provisioning processes.

• Experience troubleshooting hardware, software, printer, and peripheral-related issues.

• Ability to diagnose and resolve end-user technical issues efficiently.

• Familiarity with IT ticket management and service request handling processes.

• Knowledge of asset inventory management and asset lifecycle procedures.

• Strong customer service, communication, and problem-solving skills.

• Ability to coordinate effectively with users, vendors, and technical support teams.

Preferred Skills

• Basic network troubleshooting knowledge for user endpoints.

• Understanding of network connectivity concepts, cabling, and patching activities.

• Familiarity with ServiceNow (SNOW) or similar ITSM tools.

• Experience supporting Microsoft Outlook and Microsoft 365 applications.

• Knowledge of workplace technology support and endpoint management practices.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Bentonville, AR, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.