IT Operations Analyst

This IT Operations Specialist role within Command Center Operations (CCO) is to provide a single point of contact for resolving technical problems within the CVS Health environment.

ACCOUNTABILITY: CCO Analysts are responsible for ensuring continuity of service and providing high quality support within committed service levels. This includes guaranteeing that events, incidents, problems, and requests are logged, escalated appropriately, and resolved in the most effective manner.

The Analyst IT Operations Specialist will provide first level engagement in response to alerts throughout the CVS Health environment. They must be able to react quickly and make critical decisions on a regular basis that impact store, corporate, and employee satisfaction.

The Analyst IT Operations Specialist provides prompt, professional customer service following specific guidelines on customer service while ensuring that problems are accurately and promptly addressed, documented, and rectified, using proper follow-up as needed.

This is a night shift position. 6pm - 6AM. Rotating between 3 and 4 days a week.

• 2+ years of information technology experience.
• 2 + years of experience with ServiceNow or similar ITSM tool.
• 2+ years of experience with monitoring and network tools such as AppDynamics, SiteScope, Splunk or similar Application Performance Management monitoring tools
• Must be able to work a 12 hour night shift

Preferred Qualifications

• Understanding of the CVS Health IT environment, its departments, and their interdependencies.
• Knowledge of operational and functional accountability of infrastructure, application, and production support.
• Understanding of gathering business impact for major incident outages., Bachelor’s degree or equivalent experience.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.