Interim Manager Digital Service Desk Job ID: JP055101

ITProposal

Aartselaar, Belgium

5 days ago

Prepare application

Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Languages

Dutch, English

Job source

Active Directory Microsoft Outlook Issue Tracking Systems Microsoft Office Power BI Azure Active Directory Microsoft SharePoint

Lead, coach, and motivate a team of Service Desk Officers.
Drive improvements in team spirit, accountability, ownership, and service culture.
Improve support processes, procedures, and the overall user experience.
Actively participate in daily IT support and provide technical guidance when required.
Monitor ticketing performance, identify trends, and take proactive actions.
Ensure effective first- and second-line support for users and partners.
Support IT support improvement and change initiatives.
Identify and escalate cybersecurity risks and policy-related issues.
Communicate complex technical topics clearly to users and stakeholders.
Stay up to date with IT trends and introduce relevant improvements.

7+ years of relevant experience in IT Service Desk Management or a similar role.
Proven experience leading IT support improvement and change initiatives.
Strong coaching and people-management skills, with experience transforming team culture.
Advanced knowledge of Microsoft environments, including Office 365, Outlook, Teams, SharePoint, and Power BI.
Experience with Microsoft Entra ID and Active Directory.
Good knowledge of Windows client operating systems.
Experience with ticketing systems and service reporting.
Strong understanding of cybersecurity policies and guidelines.
Decisive, adaptable, analytical, and solution-oriented.
Strong communication and constructive leadership skills.
Dutch: Native or bilingual proficiency.
English: Full professional proficiency.