IT Asset Manager/Technical Support Specialist

Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.

Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.

Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.

Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.

Manage support requests and document system configurations using an online ticketing and documentation portal.

Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.

Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Helpdesk or Field technician support.

End User Hardware Support (laptops, desktops, mobile devices).

IT Asset Management.

ITSM/ITAM Tools.

Software installation and maintenance.

Strong communication abilities for technical and non-technical audiences.