IT Asset Manager

We are seeking an experienced IT Asset Manager and Field Support Technician to oversee enterprise hardware/software lifecycle operations and deliver hands-on deskside and field technical support across multiple regional offices. This role blends ITAM governance, software compliance, and end-user hardware troubleshooting., * IT Asset Lifecycle Management: Manage IT hardware and software assets from initial procurement and provisioning through maintenance to secure decommissioning.

• Software Asset Management (SAM): Track software license utilization, verify license allocation requests, prevent over-licensing, and support vendor audit readiness.
• Inventory & CMDB Tracking: Maintain the Asset Management Database (AMDB/CMDB) to ensure accurate, real-time inventory visibility across remote and onsite teams.
• Procurement Support: Collaborate with fiscal and procurement teams to review renewals, support purchasing, and evaluate hardware/software pricing.
• Governance & Workflows: Enforce ITAM policies, asset approval protocols, and automated tracking workflows.
• End-User & Field Support: Provide hands-on hardware/software support for Windows 11 desktops, laptops, and iOS/Android mobile devices.
• Troubleshooting & Infrastructure: Assist field offices with system imaging, LAN connectivity troubleshooting, and local technical issues.
• Ticketing & Reporting: Manage tickets and document system architectures in the service portal; generate routine reports on asset utilization, compliance risk, and refresh cycles.

• 3+ years of experience in Helpdesk or Field Technician support
• 3+ years of experience in End-User Hardware Support (laptops, desktops, peripherals, mobile devices)
• 3+ years of experience in IT Asset Management (ITAM) and ITSM platforms
• 3+ years of experience in software deployment, patching, and maintenance
• Working knowledge of Windows 11 OS, Active Directory administration, and mobile device management (MDM)
• Strong customer service orientation and clear communication skills for technical and non-technical staff
• Valid Driver’s License and active auto insurance (required for regional field travel)

Preferred Qualifications

• Industry certifications: CompTIA A+, ITIL v4, CSAM, CHAMP, or equivalent
• Experience using Freshservice ITSM/ITAM and NinjaOne RMM
• Google Workspace administration experience
• Bachelor’s degree in computer science, Information Systems, Business Administration, or related discipline

Work Environment & Travel

• Standard 8-hour workday, 5 days per week., * IT Asset Management (Required 3 Years)
• ITSM/ITAM tool administration (Required 3 Years)
• Helpdesk or Field Technician Support (Required 3 Years)
• Software installation and maintenance (Required 3 Years)
• End-User Hardware Support (Required 3 Years)
• A+/CSAM/CHAMP/ITIL related certification (Required 1 Years)
• NinjaOne RMM (Highly Desired 1 Years)
• Freshservice ITSM (Highly Desired 1 Years)