Services Technician

As a Services Technician, you will deliver hands-on support for Windows endpoints and related peripherals in an enterprise environment. We will count on you to excel at advanced Windows troubleshooting, managing and prioritizing a ServiceNow ticket queue, and coordinating with remote escalation teams to resolve issues efficiently. Along the way, you will get to:

• Troubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).
• Support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.
• Own and manage assignedIncident, Request, andInteractiontickets end-to-end.
• Triage, prioritize, and update tickets with clear, concise work notes and user communications.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

• 3-5 yearsof enterprise deskside or L2 support experience.

• StrongexpertiseinWindows 10/11diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).

• Demonstrated experiencemanaging a ServiceNow queue(SLAs, prioritization, ticket hygiene, knowledge management).

• Proficiencywith common enterprise tools:

• ServiceNow

• Intune

• Active Directory

• Cisco Video Conferencing room equipment

• Networking basics(DHCP/DNS fundamentals, IP addressing, VLAN awareness, basic traceroute/ping/NSLookup).

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions., At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!