Director, IT Project Management Office

The Director, IT Project Management Office leads and manages a portfolio of technology projects, ensuring they are completed on time, within scope, and within budget. This role works in a matrixed capacity to develop and report on the IT project portfolio. In addition to oversight of the project portfolio, they will define and intake process, project prioritization and analysis, and outtake process. Working with a matrixed team of IT leaders and project managers, this role will mentor and guide the project leadership to manage project lifecycles ‘from initial planning and requirements gathering to execution and delivery. This role collaborates with cross-functional teams, stakeholders, and external partners to implement IT solutions that align with the organization’s business goals. They will take the lead as the Project Director for the ERP Implementation. They will possess strong leadership experience with a proven record to drive successful change initiatives as required for complex, 1. Project Portfolio, Standards, and Strategies:

1. Develop portfolio standards and procedures for key project management tasks. In addition to project lifecycle, procedures would include intake, assessment, prioritization rubric, approval, assignment, and execution.
2. Develop and implement comprehensive project management strategies and plans to support the successful adoption of projects. This includes assessing change impacts, identifying stakeholders, developing communication and training plans, and defining success metrics
3. Develop tools to help IT leaders and project managers deliver quality project management deliverables
4. Mature the ServiceNow project management tool to provide easy status updates and dashboard capabilities
5. Provide strategic direction and guidance on project management processes, methodologies, and best practices.
6. Oversee the selection, prioritization, and management of a project portfolio that aligns with the organization’s goals.
7. Ensure resource allocation and management across all projects to optimize efficiency and effectiveness.
8. Produce dashboards and status of the overall portfolio as well as individual projects
9. In collaboration with the CIO cabinet, produce strategic project forecast that aligns to 5-year plan
10. Project Management
11. Lead, manage, and oversee multiple IT projects simultaneously, ensuring they meet business needs, technical requirements, and budget constraints.
12. Develop project plans, timelines, and budgets, and ensure adherence throughout the project lifecycle.
13. Establish clear project goals, define project scope, and set measurable milestones.
14. Identify risks and issues early, implementing mitigation strategies to ensure successful project delivery.
15. Stakeholder Engagement:
16. Build relationships and collaborate with key stakeholders at all levels of the organization to gain buy-in, alignment, and support for change initiatives
17. Engage in executive sponsors, executive leadership, project teams, business leaders, and frontline employees to ensure holistic approach to project and change management
18. Identify gaps and other potential issues such as shadow systems and resistance factors
19. Partner with organizational change management and change networks for long term reinforcement and adoption
20. Provide coaching and support to leaders and managers to enable them to effectively lead and support their teams throughout the project, including managing resistance and fostering a culture of agility and acceptance
21. Act as liaison between IT, cross-functional teams, organizational stakeholders, and vendors to ensure alignment for successful project delivery
22. Communication and Outreach:
23. Develop and deliver targeted communication and engagement plans to keep stakeholders informed and engaged throughout the change process, including town hall meetings, workshops, newsletters, and other communication channels.
24. Develop project plans, timelines, and budgets, and monitor progress against these metrics
25. Build support for project management by hosting educational forums, brown bag luncheons, or other opportunities to grow project management within the IT organization
26. Change Readiness Assessment:
27. Assess the organization’s readiness for change, including cultural readiness, change capacity, and resistance factors, and develop strategies to address gaps and barriers to change
28. Work together with the communications team to ensure effective change management occurs
29. Quality and Measurement:
30. Establish metrics and key performance indicators (KPI’s) to measure project progress and outcomes
31. Conduct regular reviews and assessments to identify areas for improvement and course correction
32. Conduct lessons learned and implement improvements for future projects
33. Documentation and Administration:
34. Maintain comprehensive project documentation, including project charters, schedules, resource plans, risk management plans, and status reports.
35. Provide regular reports to senior management on project progress, issues, and risks.
36. Develop and manage the PMO department’s budget, ensuring resources are allocated effectively and projects are financially viable
37. Build departmental policies, procedures, guidelines, and knowledge to ensure effective team administration
38. Ensure all board motions and contracts are handled in a timely manner to eliminate any risk of service disruption or project delays
39. Develop team members
40. Responsible for other reasonable, related duties as assigned, * Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment * Interface with internal and external contacts as needed to carry out the functions of the position * Work is performed in a climate-controlled office with minimal exposure to safety hazards * May regularly travel to different LSC locations * May be fully reassigned to other LSC locations if necessary * May need to work weekends and outside of core business hours if necessary

programs such as ERP implementation. They will foster a culture of agility and resilience within the organization., * Customer service driven and a strong end-user orientation

• Excellent communication, facilitation, and interpersonal skills
• Adaptable to change, able to navigate ambiguity in an ever changing environment
• Detail oriented, meticulous attention to detail and ensuring accuracy of results
• Strategic thinker, able to align IT projects to the broader goals of the organization and drive value for the business from IT delivery
• Specific understanding of recent industry trends and standards in higher education
• Sound knowledge of industry best practices and PMI framework
• Strong work ethic, ready to work extremely hard executing strategic plans
• Self-motivated, positive attitude, mature personality, and team oriented
• Superior organizational skills and ability to work with all levels of the institution
• Staff leadership, management and professional development
• Strong understanding of IT infrastructure, systems integration, and software development
• Knowledge of project management tools (e.g., Monday, Jira, MS Project, Asana, Trello).
• Knowledge of the ServiceNow platform
• Knowledge of cloud computing, cybersecurity, and enterprise software solutions
• Strong negotiation skills

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work., * Bachelor’s degree and at least 7 years of related experience, or an equivalent combination of education and experience

• Experience in project management office/project management
• Experience successfully managing large, complex IT projects across multiple departments
• Experience with ERP Implementation
• Experience with Agile, Waterfall, or Hybrid project management methodologies, * Master’s degree
• Experience in higher education IT organizational change management
• Experience working with cross-functional teams and managing multiple priorities in a fast-paced environment
• Experience with cloud implementation

Hiring salary range is $106,272 - $122,213

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education’s “Great Colleges to Work For®” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.