INFORMATION TECHNOLOGY ASSOCIATE - San Quentin Rehabilitation Center (SQRC) - San Quentin

Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the status of the State budget. PLP 2025 requires each full-time employee in Bargaining Unit 01, and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by 3 percent and will receive 5 hours PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes.

Under the general supervision of the Information Technology (IT) Supervisor II, the Field Support Staff, provides IT support for California Correctional Health Care Services (CCHCS) staff within an institutional environment. Duties include day to day desktop, application and network support, project implementation and activities necessary to ensure successful delivery of services to the customer, in support of Information Technology Services Division (ITSD) Field Operations, Client Services. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior, and work cooperatively with others. Travel to institutions and after hours support of CCHCS software applications and systems may be required, due to operational need., We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

Across our organization, our programs work cooperatively to provide the highest level of health care possible to a diverse correctional population. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR and CCHCS mission., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

• Statement of Qualifications - Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). To be considered applications must include an appropriate Statement of Qualifications following the instructions below. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements. For helpful guidance on writing an effective SOQ or Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications

• Other -, NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ.
• Applicant must answer the questions listed below in numerical order.
• SOQ shall not exceed one (2) pages in length, single-spaced, 12 point Arial font, and be in justified paragraph format.
• The document shall be titled “Statement of Qualifications - (Your Full Name).”
• When completing the SOQ, please include all relevant experience, education, and training for the statement below.

1. Identify which skills you believe are most essential for success in this role and share your relevant experience utilizing those skills.

2. Please share your approach to delivering end user training and applications.

3. Describe your experience resolving client incidents or requests.

Eighteen months as an Information Technology Technician; or

Two years of general information technology experience performing technical, analytical, or support tasks for computer systems or services in any of the six domains or emerging information technology fields; or

60 semester units (or 90 quarter units) from an accredited college or university including at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work; or

Any equivalent combination of experience and education.

When using education to meet minimum qualifications, education must include the specified information technology or closely related course work., Candidates new to CDCR or the Division of Juvenile Justice are required to submit to a background investigation process utilizing Live Scan Fingerprinting. Position is institution based.Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter.

Candidates new to CDCR/CCHCS are required to submit a background investigation process utilizing Live Scan Fingerprinting. Position is Institution based. Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment. If you are not using education to meet minimum qualifications, you may bypass this requirement., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued.

San Quentin Rehabilitation Center (SQRC) is California’s oldest and best known correctional institution, which was established on the site currently known as Point San Quentin in July of 1852 as an answer to the rampant lawlessness in California at the time. We currently have opportunities at SQ, located in desirable Marin County just across the bay from metropolitan San Francisco. Here, you can take advantage of your new work-life balance and discover the wineries of the Napa Valley, explore the beaches of the north coast, or enjoy the many hiking and biking trails throughout the area. Whether you choose city-living in San Francisco, one of the many family-friendly suburbs in the East Bay, or the laid back lifestyle of Marin and Sonoma Counties, you’re sure to find the perfect fit for you and your family.