IT Support Technician

Under the general supervision of the Information Technology Supervisor II, and the technical leadership of the Information Technology Specialists I, the Information Technology (IT) Associate performs a variety of tasks that affect the design and operation of systems, programs, and equipment as well as a wide range of established activities, major activities, organizational concerns, and the operation of other organizations. The IT Associate is responsible for a portion of projects and client services functions and involves working on a piece of a plan or project from beginning to end. The primary responsibility of the Information Technology Associate falls within the Client Services domain.

• Please refer to the “Application Instructions” and “Additional Information” for instructions on how to apply*.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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You will find additional information about the job in the Duty Statement.

Working Conditions

The incumbent works 40 hours per week in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files. The incumbent may occasionally move office equipment weighing up to 25 pounds. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation.

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on “Section 2113 - Personal Leave Program (PLP)” of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay., Describe your experience, education, and working knowledge in client technology services and support.

1. Describe how you would monitor tickets to ensure the completion of requests within defined service-level agreements.
2. In this position, you will be required to effectively work together with business, technical staff, and management. Describe how you would be effective in this aspect.
3. Describe the analytical steps you would take to troubleshoot, resolve, and document the completion of problem tickets and service requests.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Positive attitude and highly motivated.
• Have excellent customer service skills.
• Ability to analyze information and make decisions in a competent and timely manner.
• Ability to work well with others and maintain good interpersonal relationships.
• Excellent organizational skills.
• Ability to ask effective questions, evaluate information, apply guidelines and procedures, and make accurate and timely decisions.
• Ability to work independently with minimum supervision.
• Ability to handle mulitple priorities.
• Excellent verbal and written communication skills.
• Ability to maximize utilization of computers to accomplish daily tasks.
• Maintain regular and predictable attendance.

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

The Bureau of Automotive Repair’s mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.