Help Desk/Desktop Support Analyst

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!

Responsibilities: - Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues - Troubleshoot hardware, software, Microsoft 365, login, and account-access problems - Set up and deploy computers, peripherals, and mobile devices - Manage help desk tickets and document support activity - Assist with employee onboarding, including equipment setup and user access - Escalate more complex issues to senior IT staff Requirements Qualifications: - 2 + years of help desk or desktop support experience - Experience with Windows, Microsoft 365, printers, and account troubleshooting - Familiarity with ticketing systems and basic IT support processes - Strong communication, customer service, and problem-solving skills Technology Doesn’t Change the World, People Do.®

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.