IT Support Specialist

The role involves supporting Microsoft 365 environments, managing support tickets, assisting with employee onboarding and offboarding, troubleshooting day-to-day technical issues, and ensuring requests are resolved efficiently. You’ll work directly with end users, communicate updates on open issues, and collaborate with teammates to escalate and resolve more complex problems when needed.

• Help Desk, Service Desk, or IT Support experience
• Experience with a ticketing system (Jira, ServiceNow, Zendesk, etc.)
• Microsoft 365 / Office 365 support
• User onboarding and offboarding
• Hardware and software troubleshooting
• Strong customer service and communication skills
• Ability to explain technical concepts to non-technical users
• Attention to detail and process-oriented mindset
• Azure experience is a plus

Why It’s a Good Fit

This is a great opportunity for someone who enjoys helping people, has a customer-first mentality, and wants to grow their career in IT support while working in a collaborative environment. The team values strong communication skills, professionalism, and a positive attitude just as much as technical ability.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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