Application Support Engineer

Everforth Apex

Charlotte, NC, United States

5 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Artificial Intelligence Cloud Computing Java Platform Enterprise Edition (J2EE) Python (Programming Language) Log Analysis Release Management SQL Databases Splunk Dynatrace

Job description

This role provides application support for critical applications in the payments space. The position involves monitoring and supporting applications to meet service level agreements, providing on-call support, and managing production tickets and issues. The successful candidate will partner with various teams to resolve issues and ensure application stability., * Monitor and support applications to ensure 100% SLA compliance.

Provide on-call support, including after office hours and on weekends as required by business needs.
Triage production tickets and issues.
Prepare Root Cause Analysis (RCA) documents.
Partner with application teams and other support teams to resolve issues.
Prepare and review Impact Analysis based on issue analysis.
Write scripts to automate routine daily tasks.
Identify root causes in the code and suggest break-fix activities.
Follow release management and code deployment processes for migrating code changes.

Requirements

Technical Skills:

Experience with Java/J2EE or Cloud technologies.
Proficiency with Dynatrace, Splunk, SQL, and log analysis.
Knowledge of Python or AI.
Strong communication skills.

About the company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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