NOC Engineer

As a Tier II NOC Engineer, you will be the key escalation point for complex network issues, delivering exceptional customer service while planning and implementing advanced technical solutions. With a strong focus on training, mentorship, and hands-on development, this role is ideal for someone passionate about networking, problem-solving, and accelerating their technical career.

• Act as the initial technical escalation point within NOC, resolving complex and non-standard issues that cannot be resolved by lower technical tiers
• Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET’s technical standards, are appropriately risk-assessed, and are fit for purpose before implementation
• Take ownership of major incidents, driving investigation, resolution, communication and root-cause analysis to a high professional standard
• Provide technical guidance, mentoring, and support to your junior NOC colleagues
• Maintain exceptional customer service standards, particularly in high-pressure or business-critical situations
• Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes
• Contribute to the improvement of processes, documentation, standards, and technical quality across the Service Desk
• Represent ITVET’s values, professionalism, and technical excellence in all client interactions

• Experience within a more senior IT role, ideally within an MSP, with significant exposure to network troubleshooting and implementation
• Proven ability to diagnose and resolve complex technical issues across a broad technology stack
• Calm, logical, and methodical under pressure, with strong troubleshooting instincts
• Confident making technical decisions and taking ownership of outcomes
• Excellent communicator, able to explain complex technical issues clearly tailored to both technical and non-technical audiences
• Approachable, supportive, and collaborative - someone others naturally escalate to and trust
• Passionate about technology and continuously developing technical knowledge, with a love of problem solving

Operate confidently across the full range of networking technologies:

• Networking - VLANs, DNS, DHCP, LAG, STP, stacking
• Firewalling - NAT, ACL, HA, VRRP, VPN, routing, routed subnetting
• Telephony & Connectivity - SIP, PBX systems, leased lines, xDSL, RO2
• WiFi - Wireless network optimisation, 802.1x, analytics, reporting

Depth of knowledge is expected in multiple areas, with the ability to lead investigations rather than follow run books.

• A supportive, inclusive workplace culture
• Pension
• Life Assurance
• Critical Life Cover
• Private Healthcare
• 33 Days Holiday
• Profit share scheme
• Fitness expense scheme
• Eye and Dental Vouchers
• Breakfast/Lunch in office
• Perk Stack - Benefits platform
• Hands-on experience in a professional IT Managed Services environment
• Mentoring and support from experienced IT professionals
• Regular training and development opportunities
• Employee Assistance Programme
• Social Events