Helpdesk Operator (Facilities)

• Act as the first point of contact for facilities-related enquiries via phone, email, and in person.
• Log and manage service requests through CAFM systems.
• Raise and track work orders, providing timely updates to customers.
• Coordinate meeting room bookings and associated services.
• Support events and provide general administrative support.
• Maintain records, asset registers, and internal signage.
• Escalate service issues and assist in resolving customer complaints.

• Previous helpdesk, service desk, or call centre experience.
• Facilities Management experience.
• Excellent customer service and communication skills.
• Strong IT skills, including Outlook, Excel, Word, and database/CAFM systems.
• Highly organised with strong attention to detail.
• Able to prioritise workloads and work independently.

Desirable

• Experience with CAFM or similar facilities management systems.
• Administrative experience within an estates or facilities environment.