IT Technician

The IT Technician will play a vital role in providing operational and technical support across all IT services. The successful candidate will ensure that operational issues and queries are addressed swiftly and effectively, contributing to the smooth running of services., 1. Provide expert advice and guidance to users on the effective use of IT systems, products, and services.

1. Manage endpoints using various technologies, including InTune, SCCM, Knox, and Azure-based administration.
2. Oversee the Airwave estate with Radio Manager and manage the Windows 10 OS lifecycle, including application testing and security device control.
3. Assist in deploying VOIP telephony, laptops, mobiles, Mobile Data Terminals, and hardware refresh technology.
4. Maintain comprehensive documentation, including asset registers and technical documentation.
5. Keep users informed of progress during their requests, ensuring transparency and excellent customer service.
6. Offer innovative solutions to problems and provide technical support for project implementations.
7. Participate in the IT out-of-hours on-call service rota for user and colleague assistance., This position offers a unique chance to contribute to the public sector while enhancing your technical skills in a dynamic environment. The role is integral to ensuring that technology serves its purpose in supporting the organisation’s mission.

Join Our Client’s Mission! If you have a knack for problem-solving and a passion for technology, this could be the perfect opportunity for you. Our client values innovation and is committed to maintaining the highest professional standards in service to the public.

• A Level or equivalent in a technology discipline (Desirable).
• Experience in IT support within a policing environment (Desirable).
• Proficient in endpoint management and software/application installation via tools such as SCCM/Active Directory/InTune (Essential).
• Strong knowledge of Microsoft operating systems, particularly Windows 10 and O365 (Essential).
• Familiarity with network topologies related to WAN/LAN, including TCPIP and Ethernet (Essential).
• Excellent communication skills, with the ability to engage effectively at all levels of the organisation (Essential).
• Full UK driving licence is required for travel to various sites (Essential).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.