IT Operations Lead

The IT Operations Lead, a senior technical resource reporting to the IT Manager, ensures smooth IT operations and service delivery within the District. As the primary escalation point for complex technical issues, they manage incident response under the ITIL framework and coordinate operational processes to support the IT department’s strategic objectives.

This hands-on technical leader provides guidance and mentorship to IT support staff, con-ducts business analyses to translate operational needs into technical requirements, and supports the organization in identifying technology solutions that align with business objectives while maintaining operational excellence and driving continuous improvement in service delivery., * Work is primarily performed in a standard office environment.

• The position requires one to be able to sit or stand for extended periods of time, and the incumbent must be able to safely use computer equipment for extended periods of time.
• Requires ability to operate computer keyboard or other office equipment. Requires the ability to read and write words and numbers. Requires the ability to communicate in person, publicly or over the phone.
• The role may require attending evening meetings or working extended hours during budget preparation periods.
• This position is eligible for remote work, consistent with District policy.

• Bachelor’s degree in Information Technology, Computer Science, Business Administra-tion, Information Systems, or related field, or equivalent professional experience
• Minimum 5 years of progressive IT experience with strong technical troubleshooting skills across multiple technology platforms
• Demonstrated experience in business analysis, requirements gathering, and process documentation
• ITIL Foundation certification Desired Qualifications
• ITIL Practitioner, ITIL Managing Professional, or ITIL Strategic Leader certification
• Business analysis certification (CBAP, CCBA, PMI-PBA, or similar)

Salary Range: $103,781.07 - $122,095.38 Annually Want to know what it’s like to work with us? Check out the Benefits tab on our Careers page - https://www.governmentjobs.com/careers/madsewer/jobs/5273191/it-operations-lead

Established in 1930 to protect the lakes and streams of the upper Yahara watershed, the District is a wastewater collection and treatment utility serving about 435,000 people in 24 Madison-area owner communities covering about 191 square miles. The District owns and operates 151 miles of pipe and 18 regional pumping stations that convey approximately 38 million gallons of wastewater to the Nine Springs Wastewater Treatment Plant daily. Through the treatment process, we recover valuable resources before returning clean water to the environment.

Our mission is to protect public health and the environment. We are dedicated to service, reliability, and sustainability, and our tradition of innovation has positioned us as a leader among clean water utilities. Working at the District is more than just a paycheck-it is about taking care of our community and protecting one of our most valuable resources: water. When you think about your career and what you want to accomplish in your lifetime, choose to do Work Worth Doing!