IT Support Analyst

Our client is looking to hire a IT Support Analyst to work onsite in Erie, PA. This person will be responsible for Service Now Requests and intake, Asset Management, and general networking & Systems Administration. In this role, you will also configure & Troubleshoot Network such as Devices, Servers, Client Application, and Application specific workstations Duties and Responsibilities

• Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.
• Participates in the development of future business processes needed to support new products and/or services.
• Documents future processes to determine how to proactively improve current business for the development of future procedures and models.
• Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.
• Generates and compiles reports, complete with recommended improvements to business processes and operational procedures.

• Assists in building the business case for a process or system change and provides input into the change management and implementation. Asset Management

• Configure and prepare assets for deployment
• Support asset procurement, receiving, and inventory processes
• Maintain asset lifecycle documentation

• Assist with asset decommissioning and disposal activities Support Services

• Provide administrative “hands-and-feet” support
• Deliver departmental Tier 1 application support
• Perform Tier 1 ticket triage and fulfillment
• Escalate issues to appropriate technical resources as needed Job Type & Location This is a Contract position based out of Erie, PA. Pay and Benefits

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.