Office Manager & Business Support Lead

SlimLite Group Ltd is a specialist heritage glazing and timber window business based in West Yorkshire. We are looking for an experienced Office Manager & Business Support Lead to support the day-to-day running of our office and help coordinate communication between directors, customers, suppliers and the wider team.

This is a varied role combining administration, customer service, office coordination and director support. The successful candidate will be highly organised, professional, calm under pressure and confident working closely with senior people in a busy owner-managed business.

Responsibilities

• Answering incoming calls and handling customer enquiries professionally
• Monitoring and replying to emails
• Preparing quotations, order paperwork and customer correspondence
• Coordinating admin tasks between directors and office staff
• Helping to prioritise workloads and follow up on outstanding actions
• Maintaining office systems, records and customer information
• Acting as a central point of communication between directors, staff, customers and suppliers
• Helping ensure that internal communication remains professional, constructive and well organised
• Supporting the directors with day-to-day business administration
• Escalating sensitive issues appropriately and confidentially

Do you have experience in Organizational skills?, * Previous experience in an Office Manager, Senior Administrator, Business Support, PA, EA or similar role.

• Experience working in a busy office environment, ideally within a small or owner-managed business.
• Experience supporting directors, senior managers or business owners with day-to-day administration and coordination.
• Strong experience handling incoming calls, customer enquiries and professional email correspondence.
• Experience preparing or assisting with quotations, order paperwork, invoices, customer records or job files.
• Confident using Microsoft Office, Outlook, Excel and general office systems.
• Experience coordinating tasks between different people or departments to ensure work is followed through properly.
• Experience dealing with strong personalities, sensitive conversations or difficult workplace situations in a calm and professional way.
• Some understanding of HR procedures, workplace conduct, confidentiality and escalation of issues would be beneficial.
• Experience handling customer complaints or difficult conversations professionally.
• Experience bringing structure, organisation and clear processes into a busy or fast-moving business.
• Experience working in a family business, manufacturing business, construction-related business or trade environment would be advantageous, but not essential.
• Confident working independently and making sensible decisions without needing constant supervision.
• Able to maintain a calm, respectful and professional office environment.