IT Assistant

We are seeking a proactive and detail-oriented IT Assistant to join our dynamic team! In this role, you will play a vital part in maintaining and supporting our organization’s IT infrastructure, ensuring seamless technology operations across various platforms. Your enthusiasm for technology, combined with excellent customer service skills, will help us deliver reliable IT support to all users. This paid position offers an exciting opportunity to develop your technical expertise while contributing to a fast-paced, innovative environment., * Provide technical support to end-users for hardware, software, and network issues, ensuring quick resolution and minimal downtime

• Manage computer systems and peripherals, including desktops, laptops, printers, and other devices
• Assist with computer management tasks such as software installations, updates, and configurations across Windows and macOS operating systems
• Troubleshoot software problems related to operating systems, applications like Microsoft Office, and specialized tools such as ServiceNow or Jira
• Support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and basic network troubleshooting
• Maintain and update IT documentation using tools like BMC Remedy or Help desk systems to track incidents and resolutions
• Collaborate with the IT team on infrastructure projects involving Linux servers, operating system upgrades, or hardware replacements

Do you have experience in Task prioritization?, * Proven experience providing IT support or help desk services in a professional environment

• Strong knowledge of computer hardware components and troubleshooting techniques
• Familiarity with operating systems including Windows, macOS, and Linux
• Experience managing computer networks such as LANs, VPNs, and firewalls
• Proficiency in using productivity tools like Microsoft Office suite
• Ability to communicate technical information clearly to non-technical users
• Knowledge of IT infrastructure management tools such as Jira or ServiceNow is a plus
• Excellent problem-solving skills with a customer-focused attitude
• Ability to prioritize tasks effectively in a fast-paced setting

Join us as an IT Assistant and be part of a vibrant team dedicated to leveraging technology for success! Your technical skills combined with your enthusiasm for helping others will make a meaningful impact on our organization’s operations. We value innovation, teamwork, and continuous learning-come grow with us!