Second-Level-Support

DIS AG

Heidelberg, Germany

9 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

€45,000.0 - €55,000.0

Working hours

Regular working hours

Job source

www.adzuna.de

Tech stack

Information Technology Hardware Infrastructure

Job description

Priorisierung und Lösung von Support-Anfragen im Ticketsystem

Zusammenarbeit mit den internen IT-Teams bei komplexeren Problemen Dokumentation von Lösungen und Pflege der Wissensdatenbank Anwenderunterstützung und technisches Troubleshooting bei Softwarefehlern

Requirements

Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation

Mindestens zwei Jahre Berufserfahrung im IT-Support Gute Kenntnisse in der Administration von IT-Hardware

Benefits & conditions

Gehaltsrahmen zwischen 45.000 und 55.000 Euro jährlich

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