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First Level Support / IT Support

DIS AG
Heidelberg, Germany
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Job source
www.adzuna.de

Tech stack

Microsoft Windows Active Directory Systems Integration Software Distribution

Job description

  • Erstellen, Bearbeiten und Lösen von Tickets in der First Line unter Einhaltung von definierten Prozessen und Service Level Agreements (SLAs)

Passwortresets und Useradministration nach Anleitung in oder an verschiedenen Systemen wie bspw. Exchange, Active Directory Unterstützung der IT-Anwender im Hardware- und Softwareumfeld Softwareverteilung Annahme und Bearbeitung von eingehenden Anfragen

Requirements

  • Abgeschlossene Berufsausbildung (Fachinformatiker für Systemintegration) oder eine vergleichbare Qualifikation

Idealerweise erste Berufserfahrung im IT-Support Bereich Gute Kenntnisse im Windows-Umfeld Sehr gute Deutsch- und Englisch Kenntnisse Verständnis für technisches Know-How

Benefits & conditions

Teamevents Attraktive, leistungsgerechte Vergütung Kollegiales Team und großartiges Arbeitsklima

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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2:47 min

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1:53 min

The evolution of enterprise system integration

Stefan Mesquita Stefan Mesquita · WWC Europe 2026

1:48 min

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Dennis Zielke Dennis Zielke +1 · WWC 2025

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