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First Level Support

DIS AG
Baden-Baden, Germany
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.adzuna.de

Tech stack

Microsoft Windows Apple Mac Systems Linux Systems Integration Operational Systems

Job description

  • Sofortiges Klassifizieren von Kundenanfragen
  • Erstellung und Bearbeitung von Incidents
  • Fehleranalyse und Störungsbeseitigung
  • Im Falle einer Weiterleitung: Erstellung von aussagekräftigen Support-Tickets
  • Verantwortung der kompletten Dokumentation in der Kundendatenbank

Requirements

  • Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung
  • Sie haben erste Berufserfahrung im Support gesammelt
  • Idealerweise Kenntnisse in den aktuellen Betriebssystemen (Windows 7-11, Linux, MacOS)
  • Begeisterung für IT und neue Technologien

Benefits & conditions

  • Unbefristeter Arbeitsvertrag
  • Attraktives Gehaltspaket
  • 30 Tage Jahresurlaub
  • Flexibles Arbeiten
  • Ergonomischer, moderner Arbeitsplatz … und vieles mehr!

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de

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