Tier 2 Desktop Support Specialist

• Deliver hands-on Tier 2 technical support for workstations, laptops, operating systems, and network peripherals.
• Remediate broken SCCM client agents and deploy software patches to maintain endpoint compliance.
• Install, configure, and troubleshoot multifunction printers, scanners, and docking station connectivity.
• Manage incident queues, update ticket progress, and document resolutions in Remedy.
• Execute hardware assemblies, diagnostic testing, and system imaging across enterprise networked environments.
• Collaborate with Active Directory, Network, and Information Security teams to resolve complex technical escalations.
• Author technical documentation, standard operating procedures, and hardware troubleshooting guides.

• 3 or more years of experience in Tier 2 desktop support, hardware deployment, and operating system troubleshooting.
• Proficiency in Microsoft SCCM (MECM) and Intune for device health, software deployment, and compliance.
• Experience with configuring, repairing, and troubleshooting Windows workstations, laptops, docking stations, and Mac hardware.
• Experience in installing, configuring, and supporting network multifunction printers, scanners, and peripherals.
• Experience with IT service management ticketing systems such as Remedy for incident tracking.
• Experience in enterprise LAN/WAN network troubleshooting, TCP/IP protocols, Active Directory, and Remote Desktop (RDP).
• Excellent verbal and written communication skills.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.