Desktop Support Technician

Auditing Operations Management Apple IPad Data Privacy Service Level Microsoft 365 User Accounts Prioritization Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Local Area Networks Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving), Seeking an experienced Desktop Support Technician to join its Overnight Rapid Response team. This individual will provide hands-on technical support for end-user devices, clinical systems, printers, workstations, mobile devices, and network-connected equipment throughout the hospital environment.

The ideal candidate will possess strong desktop support experience within large enterprise environments and be comfortable working independently during overnight hours while supporting mission-critical healthcare operations. This role requires a combination of technical troubleshooting expertise, customer service skills, hardware deployment experience, and the ability to respond quickly to end-user issues within established service level agreements.

Responsibilities Include:

Provide onsite desktop support for physicians, nurses, administrative staff, and clinical personnel.

Diagnose and resolve hardware, software, printer, operating system, and connectivity issues.

Image, configure, deploy, and upgrade desktop computers, laptops, and workstations.

Perform workstation replacements, refreshes, moves, additions, and changes.

Deploy and support printers, scanners, peripherals, and clinical devices.

Configure and support Wyse thin clients and virtual desktop environments.

Configure and support iPhones, iPads, and mobile devices.

Install, upgrade, and troubleshoot clinical and business software applications.

Troubleshoot network connectivity issues involving wired and wireless devices.

Support Active Directory user accounts, password resets, permissions, and access requests.

Perform incident response and rapid remediation for end-user technology issues.

Conduct routine rounds throughout the facility to ensure equipment is functioning properly.

Monitor system health and proactively identify technology issues before they impact users.

Document troubleshooting activities, resolutions, and technical findings within the ticketing system.

Maintain accurate asset inventory records and deployment documentation.

Assist with hardware rollouts, operating system upgrades, refresh initiatives, and technology projects.

Perform wire and cable management to ensure work areas remain organized and compliant with standards.

Capture before and after documentation of infrastructure and cable management work.

Provide one-on-one instruction and guidance to end users regarding hardware, software, and standard procedures.

Collaborate with engineering, infrastructure, networking, and application support teams when escalations are required.

Ensure compliance with all company policies related to security, data privacy, and technology standards.

Meet ticket closure and response metrics while maintaining a high level of customer satisfaction.

Participate in workstation audits, inventory validation, and asset lifecycle management activities., Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support IT Technician TEKsystems

New York, NY*On-Site

Jamf Mac OS Airwatch Operations Management Communication Microsoft 365 User Accounts Microsoft Excel Desktop Support Customer Service Microsoft Office Active Directory Asset Management Technical Issues Operating Systems Technical Support Mac/Apple Support Business Valuation Docking (Computers) Endpoint Management Software Deployment Microsoft Windows 10 VMWare Workspace ONE Full Stack Development Artificial Intelligence Technical Documentation Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Overnight Desktop Support TEKsystems

Mineola, NY*On-Site

Writing Auditing Operations Management Apple IPad Data Privacy Service Level Microsoft 365 User Accounts Prioritization Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Local Area Networks Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving) +0

Windows 11, Imaging, Tickets, Office 365, Deployment, Network Connectivity, Desktop, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware

Top Skills Details

Windows 11,Imaging,Tickets,Office 365,Deployment,Network Connectivity

Additional Skills & Qualifications

2-4 years of desktop support experience within a Windows 10/11 enterprise environment.

Strong break/fix troubleshooting skills across desktop, laptop, printer, and peripheral technologies.

Experience with hardware deployments, workstation refreshes, and operating system migrations.

Familiarity with Active Directory and Microsoft technologies.

Experience supporting mobile devices including iPhones and iPads.

Experience supporting network connectivity issues and basic LAN troubleshooting.

Ability to prioritize and manage multiple support requests simultaneously.

Strong verbal and written communication skills.

Exceptional customer service mindset and professionalism.

Ability to work independently during overnight shifts.

Healthcare IT experience preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.