Onsite IT Support Analyst

We’re recruiting for an Onsite Support Analyst to provide hands-on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.

What You’ll Be Doing:

• Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
• Diagnosing and resolving hardware, software and connectivity issues.
• Managing incidents and service requests through to resolution in line with SLAs and KPIs.
• Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
• Escalating complex incidents where required and working closely with wider technical teams.
• Maintaining asset records, support documentation and knowledge base articles.
• Supporting meeting room technology, collaboration tools and AV equipment.
• Delivering an outstanding customer experience and acting as a trusted onsite IT contact.

Essential

• Experience in an IT Support, Deskside Support or Onsite Support role.

• Knowledge of:

• Windows 10 & 11
• Microsoft 365
• Active Directory
• Azure AD
• Intune & Autopilot
• ServiceNow or similar ticketing tools

Experience managing support tickets and working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance.

Desirable

• ITIL knowledge or certification.
• Microsoft certifications.
• Experience supporting Microsoft Surface Hub and AV technologies.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2 line support engineer, technical support engineer, onsite support analyst