Application Support Analyst

This is an excellent opportunity for someone with 1-2 years’ experience to develop their career within Application Support and Business Systems. You’ll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.

If you’re looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.

What You’ll Be Doing

Application Support

• Provide first-line support across a range of core business applications
• Investigate system, order and inventory-related issues
• Troubleshoot application problems and escalate more complex issues where required
• Maintain support documentation and knowledge articles

Project Support

• Assist with user acceptance testing (UAT) for system changes and enhancements
• Support configuration and implementation activities
• Work alongside third-party technology partners on project delivery
• Keep project plans and support tickets up to date

Continuous Improvement

• Develop expertise across the organisation’s application landscape
• Identify recurring issues and recommend improvements
• Help improve support processes and documentation

We’re looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You’ll ideally have experience with:

• 1-2 years’ experience within Application Support, IT Support or Business Systems
• Exposure to ERP, CRM or business applications
• Experience supporting ecommerce or customer-facing platforms would be beneficial
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to prioritise multiple tasks in a fast-paced environment

Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn’t essential.

Package

• £25,000 - £30,000 depending on experience
• Company pension
• Employee discount
• Additional wellbeing and lifestyle benefits
• Excellent opportunity to develop within a growing technology team