Service Owner - IT Asset & Contract Management

• Take ownership of Software Asset Management and Hardware Asset Management processes
• Develop and optimise the complete lifecycle of software and hardware assets
• Ensure asset and contract processes are effectively mapped within ServiceNow
• Translate business and operational requirements into ServiceNow enhancements
• Act as the primary interface between internal stakeholders and the external ServiceNow provider
• Steer external development, configuration and enhancement activities
• Increase the adoption of ServiceNow out-of-the-box capabilities
• Identify opportunities for process standardisation, optimisation and automation
• Support software-licensing and contract-management processes
• Work closely with procurement, IT Asset Management and the ServiceNow platform team
• Define process requirements, priorities and acceptance criteria
• Contribute to ServiceNow roadmap planning and platform governance
• Monitor platform performance and ensure enhancements deliver business value
• Establish clear documentation, ownership and reporting structures

• At least three years of professional ServiceNow experience
• Strong knowledge of ServiceNow Software Asset Management
• Strong knowledge of ServiceNow Hardware Asset Management
• Practical experience in IT Asset Management
• Strong understanding of software and hardware asset lifecycles
• Experience managing vendors, Managed Service Providers or external implementation partners
• Ability to translate business requirements into platform and process improvements
• Strong stakeholder-management and communication skills
• Process-oriented mindset with a focus on governance and continuous improvement
• Independent, proactive and structured working style
• Fluent German and good English skills

Desirable experience:

• Software contract or licence management
• ServiceNow CMDB
• ServiceNow ITOM
• ITIL certification or ITIL-based working experience
• Previous experience as a Service Owner, Process Owner or Product Owner

• Salary of up to €100,000
• Hybrid working with approximately 20% onsite presence in Hanover
• A newly created role with significant ownership and influence
• Opportunity to shape SAM and HAM processes from an early stage
• Central position within an enterprise ServiceNow transformation
• Close collaboration with platform, procurement and asset-management teams
• Modern technology environment with strong investment in ServiceNow
• Long-term development opportunities within a large organisation
• BahnCard and additional corporate benefits

We are working with a major organisation in the industrial sector that is expanding and professionalising its ServiceNow environment.

As part of this transformation, the company is creating a new Service Owner position responsible for Software Asset Management, Hardware Asset Management and associated contract processes.

The role connects operational asset-management teams, procurement, internal stakeholders and an external ServiceNow Managed Service Provider. This is not a ServiceNow development position; the focus is on process ownership, governance, platform adoption and supplier steering.