Network Support Engineer - Telecommunications

Join a well-established managed service provider with a dedicated platinum support team serving strategic enterprise customers. The organisation is looking for a T3 Network Engineer to handle complex escalations, challenging technical issues, and high-value customer environments. This is a senior technical role rather than a service desk position, focused on supporting enterprise customers where technical expertise and service standards are high. The role primarily covers Cisco and Fortinet technologies, with MSP experience preferred, although strong end-customer engineers will also be considered. Don’t miss out on this exciting opportunity and apply today! Responsibilities:

• Own T3 escalations across a portfolio of high-value enterprise customers, connectivity and CPE focus, no voice
• Support and manage Cisco routing, switching, and Firepower firewall environments
• Support and manage Fortinet FortiGate and FortiSD-WAN deployments
• Work across secondary technologies including Meraki and Juniper where required
• Be the senior technical authority when things get complex, escalation stops with you
• Communicate confidently and clearly with senior customer stakeholders under pressure
• Cisc, routing, switching, Firepower
• Fortinet, FortiGate, FortiSD-WAN
• Meraki, Juniper (secondary)
• Connectivity and CPE focus, no voice

Skills/Must Have:

• Solid T3 network engineering background, MSP environment strongly preferred
• Cisco routing and switching experience, CCNA level as a baseline (current cert not required)
• Hands-on Fortinet experience, FortiGate and FortiSD-WAN in a managed service environment
• Strong customer-facing communication skills, you’re confident, clear, and calm under pressure
• Comfortable owning difficult situations with enterprise customers, this role requires resilience and professionalism
• End-customer background considered for candidates with strong technical depth

• Hybrid: 3 days per week in either Solihull or Wakefield office
• Hours: 8:30-5:00 or 9:00-5:30 with 1 hour lunch
• 25 days annual leave + option to buy 5 more
• On-call coming into scope, paid separately at approximately £250/week when introduced

Benefits:

• Platinum team, you’re supporting the most important accounts in the business, not the whole helpdesk queue
• Strong internal progression, promotions roughly every 18 months for the right people
• On-call not yet live, time to get settled before it’s introduced, and well-compensated when it is
• Choice of office location, Solihull or Wakefield, whichever works for you
• Cisco and Fortinet depth, a stack that keeps your skills sharp and marketable, * £45,000 base salary