Desktop Support Analyst

• Provide day-to-day technical support through multiple support channels, including, + Perform asset management activities, including inventory tracking, audits, deployments, and equipment disposal.

• Assist with hardware refresh initiatives and replacement of aging equipment.

• Prepare and deploy computer equipment for new hires and employee moves.

• Monitor and remediate endpoint health and security issues.

• Support video conferencing, teleconferencing, printers, and end-user hardware.

• Install, configure, and remove hardware and software as needed.

• Maintain accurate documentation and provide timely updates on service requests.

• Manage inventory and procurement requests while ensuring compliance with established processes.

• Track, update, and resolve support tickets within defined service levels.

• Monitor support queues and communication channels to ensure prompt response times.

• Contribute to and maintain knowledge base documentation.

• Serve as a trusted technology advisor by recommending best practices and effective solutions.

• Resolve technical issues efficiently in both in-person and remote support environments.

• Stay current with emerging technologies and assist with training and adoption efforts.

• Perform additional duties as assigned.

We are seeking a customer-focused Desktop Support Technician to join a dynamic IT support team. This individual will provide a combination of onsite desktop support and remote technical assistance for employees across North America. The ideal candidate is energetic, service-oriented, and passionate about delivering an exceptional end-user experience while troubleshooting technical issues in a fast-paced environment., + Minimum 2 years of desktop support experience in a corporate or enterprise environment.

• Experience supporting both onsite and remote users.

• Knowledge of operating system deployment, imaging, and endpoint management processes.

• Experience with ticketing systems, user account administration, network connectivity, and basic networking concepts.

• Strong troubleshooting and problem-solving skills.

• Experience collaborating with cross-functional teams.

• Knowledge of Windows operating systems and hardware architectures.

• Experience supporting Mac environments is preferred.

• Familiarity with mobile device configuration and support.

• Excellent customer service, communication, and interpersonal skills.

• Ability to work independently and manage multiple priorities simultaneously.

• Strong organizational and time management skills.

• Ability to lift up to 50 pounds as needed.

• Flexibility to accommodate varying work schedules.

Preferred Skills

• Desktop troubleshooting

• Customer support and end-user assistance

• User account administration

• Hardware and software deployment

• Mobile device support

• Knowledge base documentation

Additional Information

Customer service is the most critical aspect of this role. The successful candidate will be committed to delivering a positive support experience, communicating effectively with users, and resolving issues with professionalism and urgency., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.