IT Support Specialist

• Provide hands-on technical support for end users, including hardware, software, and peripheral devices.

• Troubleshoot and resolve desktop, laptop, printer, and connectivity issues.

• Manage and close support tickets while maintaining high levels of customer satisfaction.

• Support approximately 500 users and 200+ devices in a dynamic environment.

• Assist with workstation deployments, upgrades, and system configurations.

• Diagnose and resolve issues related to operating systems, productivity applications, collaboration tools, and end-user devices.

• Collaborate with a small IT team to ensure timely resolution of incidents and service requests.

• Document troubleshooting steps and maintain accurate support records.

We are seeking an experienced IT Support Technician to join a high-demand operational environment supporting a large user base across multiple business systems and technologies. This role is ideal for a proactive problem solver who thrives in fast-paced settings and is passionate about delivering outstanding end-user support., + Minimum of 5 years of IT Support experience in a complex enterprise environment.

• Experience supporting large user populations and multiple business systems.

• Associate’s or Bachelor’s degree in Information Technology or a related field preferred.

• Relevant IT certifications are a plus.

• Strong hardware and software troubleshooting skills.

• Experience supporting modern desktop operating systems.

• Familiarity with productivity suites, collaboration platforms, printers, and peripheral device support.

• Excellent customer service and communication skills.

Preferred Experience

• Experience supporting a manufacturing, production, or similar operational environment.

• Experience working in a high-volume ticketing and end-user support setting.

Key Success Factors

• Self-starter with the ability to work independently.

• Highly motivated troubleshooter with strong analytical skills.

• Eagerness to learn, grow, and take on new challenges.

• Strong interpersonal skills with a customer-focused mindset.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Required Skills

• Desktop Support

• Windows 10/11 Support

• Hardware & Software Troubleshooting

• End User Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.