Engineer ServiceNow IT Asset Management

• Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
• Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
• Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
• Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
• Drive automation of asset lifecycle workflows and continuous platform improvement
• Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
• Define and enforce data standards, normalization rules, and governance controls across asset classes
• Establish and support ITAM governance processes for audit readiness and regulatory compliance
• Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
• Identify software license compliance risks and cost optimization opportunities across the enterprise
• Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
• Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes
• Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability
• Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
• Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations

Education/Experience Required: Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience; 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment, * Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience

• ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred

Work Experience

• 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
• Hands-on experience implementing and supporting HAM Pro and SAM Pro
• Experience with CMDB, Discovery, and/or Service Graph
• Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
• Experience in retail, multi-site, or distributed operating environments preferred

Skills

• Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
• Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
• Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
• Experience designing automation-driven workflows across the asset lifecycle
• Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
• Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
• Strong cross-functional collaboration and stakeholder management skills

Paladin Consulting is currently hiring a Engineer ServiceNow IT Asset Management to join our team working onsite at our client’s office located in Katy, TX.

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